Terms of Service

1.1. These terms apply to all services supplied by VIRTIQ ApS (CVR: 46177568) (hereinafter "VIRTIQ").

1.2. The recipient of the service is referred to as "the Customer".

1.3. "The Parties" means both VIRTIQ and the Customer. These general terms are referred to as "the Terms".

1.4. An agreement between VIRTIQ and the Customer is referred to as "the Agreement" — including where there are multiple agreements.

1.5. Deviation from these terms may only be made by written agreement between the Parties.

2.1. Invoices are due for payment 8 days from the invoice date, unless otherwise agreed.

2.2. In case of late payment, a reminder fee of 100 DKK will be charged in accordance with the Danish Interest Act § 9b, subsection 2.

2.3. VIRTIQ reserves the right to withhold or discontinue services in the event of non-payment.

2.4. Prices for VIRTIQ's services are set out in the individual agreement.

3.1. This section applies to ongoing services: AI Agents, AI Automation, AI Voice Caller, and Software Development ("VIRTIQ Core Services").

3.2. The duration and scope of the Agreement are set out in the agreement entered into.

3.3. Changes to duration and scope may be made on an ongoing basis, but only with written acceptance.

3.4. Agreements run as a rule in 30-day intervals starting on the 1st or 14th of the month, unless otherwise agreed.

4.1. VIRTIQ delivers software-based AI solutions as defined in section 3.1, including but not limited to API integrations and other related activities in connection with AI.

4.2. Unless otherwise agreed, delivery does not include ongoing operation, monitoring, updates or technical support. These services may be purchased separately.

4.3. VIRTIQ is not responsible for the Customer's subsequent data processing or compliance with GDPR, the EU AI Act, and other legislation in connection with the use of AI solutions. A separate Data Processing Agreement will be entered into where VIRTIQ processes personal data on behalf of the Customer.

4.4. The Customer is responsible for the content (data, prompts, output) used and generated through AI solutions supplied by VIRTIQ.

4.5. Where VIRTIQ delivers AI systems that interact with end users (e.g. AI Voice Caller, AI Agents, chatbots), the Customer is responsible for ensuring that end users are informed that they are interacting with an AI system, in accordance with the EU AI Act Art. 50.

5.1. The Customer is responsible for all content used in connection with the supply of VIRTIQ's Core Services — including text, prompts, images and marketing material.

5.2. VIRTIQ is only liable for direct loss and only to the extent that the direct loss is due to errors made by VIRTIQ in the supply of its Core Services.

5.3. Liability for damages is limited to the amount the Customer has paid for the specific service that caused the loss, or a cap equivalent to the last 6 months' billing.

5.4. The limitation of liability also applies to claims from third parties.

5.5. VIRTIQ cannot be held liable for failure to comply with GDPR, ePrivacy, the EU AI Act, or other legislation in connection with the Customer's use of our solutions, regardless of whether we have assisted with technical setup (e.g. tracking or integrations).

6.1. For advertising services (e.g. Google Ads, Meta platforms or similar), VIRTIQ will set up and optimise ads based on best practice and past experience.

6.2. It is the Customer's responsibility to review budget and content to ensure compliance. Changes can always be requested in writing, and VIRTIQ will implement them as soon as possible within normal working hours.

7.1. VIRTIQ reserves the right to use the Customer's logo and name as a reference on our website and in marketing — unless otherwise agreed in writing. This may be revoked at any time.

7.2. VIRTIQ also reserves the right to use anonymised data and cases from projects with the Customer for use in marketing and presentations. No personally sensitive information will be shared.

8.1. Both Parties are bound by confidentiality regarding confidential and sensitive information that may be exchanged during the collaboration.

9.1. Any dispute arising from these terms or the Agreement is subject to Danish law and must be brought before the Copenhagen City Court as the court of first instance.

10.1. When using contact forms or other similar types of form where the Customer provides name, email and/or phone number, VIRTIQ processes this data in accordance with our Privacy Policy.

10.2. The Customer may at any time exercise their data subject rights as described in our Privacy Policy or by writing to lucas@virtiq.dk.

10.3. VIRTIQ will not sell information submitted via a contact form or similar type of form to third parties.

10.4. For a full description of how we process personal data, your rights, and our use of cookies, please see our Privacy Policy and Cookie Policy.